Working with a Dismissive Executive

In fast-paced work environments, Executives may struggle to listen effectively to their teams. With everyone moving at full speed, senior leaders often lack the time or bandwidth to fully engage with those around them. This can lead to decision-making without consultation, dismissiveness in meetings, and a culture where team feedback is ignored.

For Assistants, this environment presents significant challenges. Assistants rely on open communication with their Executives to foster collaboration and maintain a productive working relationship. When an Executive dismisses your input or disregards your ideas, it can sap motivation, stifle innovation, and hinder your growth in the role.

Working with a dismissive Executive is difficult, but here are some strategies to counteract this behavior.

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    What Is Dismissive Behavior?

    According to Mark McPherson, a dismissive person “lets you know they’re not interested in you, your ideas, or your feelings. They dismiss what you have to say and treat it as worthless or irrelevant.”

    This behavior may include:

    • Ignoring you entirely.
    • Changing the subject mid-conversation.
    • Telling you outright they’re not interested.
    • Invalidating your concerns or input.

     

    Step 1: Is It Just You or Everyone?

    Take a moment to observe your Executive. Are they dismissive of everyone or only you?

    • If it’s everyone: This indicates a broader cultural problem within the team. Speak with trusted colleagues to confirm if others feel the same way and consider addressing it as a group.
    • If it’s just you: This presents a more personal challenge to address.

     

    Step 2: Do They Understand Your Role?

    Executives who don’t fully appreciate an Assistant’s contributions may be quick to dismiss their input. If this sounds familiar, take steps to remind your Executive of your value, skills, and accomplishments.

    • Schedule a performance review to discuss your career goals and achievements.
    • Regularly update your Executive on project progress and deadlines.
    • Highlight how your work aligns with their objectives and contributes to organizational success.

     

    Step 3: Plan Your Communications Strategically

    While over-communicating may seem like the solution, it can backfire with a dismissive Executive. They may be stressed or overwhelmed, and excessive communication can lead to further disengagement.

    Instead:

    • Observe when they are most receptive to new ideas or discussions.
    • Identify key people they do listen to and mirror their communication style.
    • Deliver your messages at the right time and in the right format to ensure they are heard.
    Step 4: Schedule One-on-One Meetings

    Having dedicated one-on-one time with your Executive is crucial. These meetings allow you to address tasks requiring their input and create a space for open dialogue. If your Executive is dismissive, securing regular one-on-one meetings can help ensure you have their attention and can work through critical issues.

    Step 5: Clearly Define Expectations

    If your Executive is uninterested in your input or innovation, clarify their expectations for your role.

    • Understand the boundaries of your responsibilities and align your efforts accordingly.
    • If their expectations require you to work autonomously, adjust your approach to focus on completing tasks with minimal input.
    • If this level of disengagement isn’t right for your career goals, consider discussing their behavior or exploring other roles.

     

    Moving Forward

    When Executives dismiss their team’s input, it creates a ripple effect of resistance, disengagement, and low morale. However, with the right strategies, it’s possible to foster an atmosphere of connection, collaboration, and appreciation.

    Assistants can play a pivotal role in building a healthier working relationship by:

    • Opening lines of communication.
    • Setting clear expectations on both sides.
    • Taking proactive steps to align their work with organizational goals.

     

    If you’re looking to enhance your skills in managing relationships with Executives, consider enrolling in The Managing Up Online Training Course through The EA Campus. This course provides the tools and confidence to navigate your work environment effectively and build a strong, mutually beneficial partnership with your Executive. Take the first step today!

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    Nicky Christmas

    I'm Nicky, the Founder and CEO of The EA Campus. Let’s continue the conversation over in our communities.

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