Spotting problems before your Executive does is one of the most valuable and often the least noticed things an Assistant can do. Every one of us knows the sinking feeling when we don’t spot a problem. Picture the scene, your Executive forwards an email with a short note attached, something
Being effective in the EA role has very little to do with how busy you look. Most of us know an Assistant who seems to have it all under control. The inbox is at zero by lunchtime, and the calendar is immaculate with nothing ever late. By every obvious measure,
Workflow for Executive Assistants is one of those phrases that appears everywhere now, especially in conversations about AI, productivity, operations, systems, project management, and how businesses are trying to work faster with fewer delays. But as EAs, many of us have already been managing workflows for years, even if nobody
An EA operating manual is one of those things many of us mean to create, talk about creating, or have half started in a notebook, OneNote page, Google Doc, or random folder somewhere on our desktop. Then work gets busy, your Executive’s schedule changes before you’ve even had your first
If you’ve been in the EA role for a while, you might be starting to see that the way executives work is changing, and that is shaping what the next generation of Executives expect from their Assistants. The executives we support are changing, and the way they work, communicate, and
If you have ever tried to explain to someone how something works in your team and found yourself saying, “well first this person does this, then it goes to finance, then legal reviews it, then it comes back to us,” you have already experienced why process mapping matters. As EAs,
An effective executive briefing is one of the clearest signs that you are operating as a strategic EA rather than simply keeping things moving. As EAs, we sit close enough to the detail to understand what has happened while our Executive was on a flight, what has built up in
As EAs, when we think about how to create SOPs, we often forget how much operational knowledge we already carry in our heads.We know how our Executive likes their inbox handled, which meetings need prep and which ones do not, who actually needs to be copied on an email, how
The operational EA role has been taking shape for some time, even if many organizations have not yet named it. As EAs, some of us have seen our work move beyond calendar management and inbox support, and closer to the day-to-day running of the business itself, while others are still
“Be more strategic.” It’s a phrase every Executive Assistant has heard. Sometimes from an Executive, sometimes in a job description, and sometimes from our own inner voice. But what does it actually mean in our day-to-day work? What it actually means to be strategic is often misunderstood or oversimplified. We
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