In most organizations, work must be formally approved or signed off by Senior Executives before it can begin or move to the next phase. Executives also need to approve leave requests, sickness reports, expenses, invoices, purchase orders, and budget requests.
The list is extensive, and getting these approvals can take considerable time and energy, especially when the Executive’s schedule is packed.
The approval process usually involves Assistants, and as we know, it can often be inconsistent. In this article, we’ll provide everything you need to ensure the process is smooth, efficient, and standardized so that the time it takes to get work or requests approved is significantly reduced. We cover:
- Working with your Executive on a planned approval process
- How and when to get sign-off/approved
- What can you approve without your Executive’s overview?
- Timing and planning
- Automate the approval process
- Have a policy in place
As an Assistant, you know the importance of regular face-to-face communication with your Executive.
The 1:1 Meeting Template for Executives and Assistants gives you the steps to ensure that when you have a one-to-one meeting with your Executive, you get through all the work you need to cover and maximise your time together.
How and When to Get Sign-Off or Approval
The first step is to examine how your colleagues submit requests. Are they going directly to your Executive, or do they come to you first? Are they doing both? Speak with your Executive and request that every approval request goes through you first.
This is important; you know when they are busy, what they have going on that day, and when they cannot be disturbed. Once this is established, you need to work on a submission process. It can be as simple as an “approvals” tray on your desk where colleagues drop off their documents for signatures, which you then take into your next one-to-one meeting with your Executive.
This system can also work for email approvals and any online systems you use. You might want to provide those submitting the requests with a receipt to confirm that you have received the request and are taking action.
What Can You Approve Without Your Executive’s Review?
The most common approvals that Assistants can manage for their Executives are expenses and annual leave requests. We have examples of both processes that you can follow. When developing a planned approval process with your Executive, the more you can approve on their behalf, the quicker the process will be.
Timing and Planning
Waiting for an Executive to approve a project milestone or budget request can delay your colleague’s work, and understandably, they may get frustrated, often directing that frustration at you. Managing the process to understand the approval timeframe and when an answer can be expected from your Executive is essential.
Keep them informed if there is a delay, particularly if the approval is not urgent for your Executive. If delays are frequent, consider delegating lower-level approvals to a senior team member. If your Executive still has to approve many items, schedule time in their calendar to handle all pending approvals.
Automate the Approval Process
Waiting for approvals and signatures can slow projects down. If staff are also waiting long for leave requests or expenses to be processed, it can lead to low morale and unnecessary frustration.
Using technology to manage approvals can streamline the process, and I highly recommend software for leave requests, sickness, and expenses. In today’s digital world, paper-based requests are generally unnecessary.
Have a Policy in Place
Every organization should have policies for travel, expenses, and leave requests, ensuring that all employees understand the guidelines and expectations.
If your Executive doesn’t approve certain parts of a trip because they fall outside the policy, you can refer your colleague to the policy to alleviate any pushback.
You should also have a policy for the approval process itself. For instance, if supporting documents are required for approval, these should be submitted to you before you take the request to your Executive. If the necessary materials aren’t attached, you can reject the request before it reaches your Executive.
Mastering the approval process is just one of many skills that can elevate you in your role as an Assistant. If you’re ready to take your expertise to the next level and gain a well-rounded foundation for success, consider enrolling in our Assistant Essentials Online Course. This course covers everything from managing approvals and mastering communication to honing time management and organizational skills. Join today and equip yourself with the tools and insights to thrive as an invaluable asset in your Executive’s team.