What support do you need from your Executive to work in partnership? This question is ultimately personal to you, but I wanted to share what I believe are 10 expectations Assistants should have from their Executives to build a strategic partnership.
Because it is a partnership.
Your role is to make your Executive successful, using a variety of approaches. But remember, their success drives the business forward. So never forget that you do not work for your Executive. You work for your organization. You work with your Executive.
With that in mind, there are certain things you should expect from your Executive to make the partnership work. Here are my ten expectations.
Use this guide to work in sync with your Executive from day one.
Assistants who download our 20 Questions to Ask a New Executive Worksheet are able to take control of the partnership with their Executive from the very first meeting.
Clear and consistent communication
Strategic Assistants want clear expectations and communication regarding what’s expected of them.
A major issue Assistants face with their Executives is a lack of communication. It’s essential that your Executive creates a culture of open communication with you and is consistent in doing so.
Honest and open
There’s nothing worse than an Executive who says one thing and does another. I’ve written a lot about building trust with your Executive and how to gain their trust, but it works both ways. Strategic Assistants must trust their Executives to have their best interests in mind.
Give and receive feedback
The best Assistants want to grow in their role and seek mentorship from their Executive. Even with a very busy Executive, you should expect them to support your growth and provide teaching points to help you learn.
As a strategic Assistant, you also need to give feedback to your Executive and offer different points of view. It comes back to them being open—feedback should go both ways.
Create personal connection
It’s so much easier to be a strategic business partner if you have a personal connection with your Executive—in other words, if you like them! You shouldn’t expect your Executive to open up fully and share every detail of their personal life, but you should expect them to establish a personal connection with you. This way, there’s an “easy intrusion,” you understand their priorities outside of work, and you both enjoy working together.
Enable space for failure
In a strategic partnership, you must take on tasks that challenge you and grow your knowledge and skills. This can be scary for many Assistants because we’re often perfectionists and people-pleasers, making failure a scary thought! Assistants who trust that their mistakes will be met with constructive feedback and support are more confident in their abilities and develop creative solutions to problems. It’s a partnership; no one should be thrown under the bus.
Lead and inspire growth
You need room to grow in your role, take on new challenges, and feel motivated. You should expect your Executive to want that for you too. You should expect your Executive to be passionate about the work, interested in growing the business, and ready to bring their team along on that journey.
Focus on the big picture
If your Executive doesn’t know where a project or the organization is headed, how can you? This isn’t just about action steps or deliverables but a clear vision for the department or company’s future that they communicate to you.
Focusing on the big picture also means not micromanaging their Assistant! Strategic Assistants need their Executive to delegate, not interfere in the day-to-day and minute-to-minute workflow or processes you’ve been assigned to complete.
Make decisions
Amanda Vinci, one of the coaches in our Strategic Business Partnership Online Course, talks about helping your Executive make decisions. She says, “They pay us to think so that they can make the decisions.” The more quickly and effectively your Executive can make decisions, the better you can implement them, making you feel more efficient and effective.
Understand and respect boundaries
Everyone wants a job that fits their work-life balance. Great Executives understand that there needs to be a balance between meeting business objectives and respecting the work-life balance of their Assistant. Executives should take the time to create that personal connection, understand what their Assistant has going on at home, and discuss any issues they might have. Happy Assistants make excellent Assistants!
Accountability
Strategic Assistants must hold themselves accountable for their work, but it’s even more important for Executives to hold themselves accountable for the partnership to work. This means following the same guidelines they set for their team and taking responsibility for both successes and failures. If you feel like your Executive has your back, no matter what, you’ll be much more comfortable and confident in your role and will produce better work.
A true strategic partnership between Assistants and Executives goes beyond basic support. It’s about aligning with a shared vision, fostering open communication, building trust, and driving organizational success. When both parties work together with mutual respect and clear expectations, they create a powerful, results-oriented partnership that not only benefits the Executive but also enhances the Assistant’s professional growth and impact.
If you’re ready to elevate your role and develop the skills needed to become an indispensable strategic partner, consider enrolling in our Strategic Business Partner Online Course. This course is designed specifically for Assistants who want to step into a more strategic, high-impact role and gain insights that will empower them to make a meaningful difference in their organizations.