Tag: Interpersonal Skills

The Rise of the Operational EA
Business Strategy
Nicky Christmas

The Rise of the Operational EA

The operational EA role has been taking shape for some time, even if many organizations have not yet named it. As EAs, some of us have seen our work move beyond calendar management and inbox support, and closer to the day-to-day running of the business itself, while others are still

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Confidence vs. Competence in the EA Role
Interpersonal Skills
Nicky Christmas

Confidence vs. Competence in the EA Role

Confidence vs competence is one of the most misunderstood dynamics in the Executive Assistant role. These two ideas are often discussed together because, in practice, they influence the same decisions. How much autonomy is given to an EA? How much is delegated without checking? How much trust an Executive places

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10 Micro-Behaviours That Build Executive Trust
Interpersonal Skills
Nicky Christmas

10 Micro-Behaviours That Build Executive Trust

Trust between an Executive and their EA is rarely built in big, visible moments. It grows gradually through the small, repeatable actions that happen every day. How you handle inbox decisions and follow up on meetings, or how you communicate with your Executive or colleagues when something shifts or goes

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Skills EAs Need to Work with Every Type of Executive
Career Development
NickyChristmas

Skills EAs Need to Work with Every Type of Executive

Let’s be honest, supporting a Founder feels very different from supporting a CFO. When it comes to the skills EAs need to work with every type of Executive, there’s no single formula that fits everyone. Every Executive has their own style, pace, and priorities. Some thrive on big-picture thinking, while

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Rebranding Matters for EAs Who Want More
Career Development
Nicky Christmas

Rebranding Matters for EAs Who Want More

Rebranding matters for EAs who want more because so many of us reach a point where we’re trusted, reliable, and delivering at a high level, but we’re not seen in the way we want to be. You might feel ready to take on more responsibility, to be recognised as a

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Essential Skills in the Age of AI for Executive Assistants
Career Development
Nicky Christmas

Essential Skills in the Age of AI for Executive Assistants

Essential Skills in the Age of AI for Executive Assistants are at the heart of everything we do right now. We are right at the center of the AI conversation. It’s not a coincidence that many of the tools being developed are called AI Assistants, and of course, the first

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Mastering Every Important Conversation an EA Should Have
Career Development
Nicky Christmas

Mastering Every Important Conversation an EA Should Have

Every important conversation an EA should have matters. Not just the big ones like asking for a raise or setting boundaries, but the small ones too – the quick clarifications, the professional introductions, the “just checking in” chats. These conversations shape how we’re seen, how we work, and how much

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How Executive Assistants Can Help With Crisis Management
Business Strategy
NickyChristmas

How Executive Assistants Can Help With Crisis Management

Crises are an inevitable part of the modern workplace, and this article on how Executive assistants can help with crisis management aims to explore exactly that. Whether it’s a sudden leadership change, a data breach, or an unexpected reputational hit, as Executive Assistants, we often find ourselves right at the

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The Easiest Way to Collect for Colleagues: Our Review of GroupTogether
Interpersonal Skills
Nicky Christmas

The Easiest Way to Collect for Colleagues: Our Review of GroupTogether

If you’re an Executive Assistant, you’ve likely been the go-to person for every workplace occasion. Someone’s leaving? You’re organizing the farewell. Baby on the way? You’re setting up the gift. Birthday? You guessed it — you’re passing around a card and chasing down contributions. It’s a lovely part of the

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